Return Policy

Claire Montréal

Order Confirmation & Policy Acceptance

By placing an order on the Claire Montréal website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

Completing a purchase means that you:

  • Have reviewed and accepted our return conditions and applicable timeframes

  • Agree to follow the return process outlined below

  • Understand that, in the event of a payment dispute or chargeback, this policy and all related order records may be used as supporting documentation

Returns

If you are not fully satisfied with your purchase, you may request a return for eligible items within 30 days of delivery, provided the conditions below are met.

Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, and unwashed

  • Items must be returned in original condition, including original packaging

  • Only normal inspection and handling may have occurred

  • Return shipping and any associated handling costs are the responsibility of the customer

Once your return has been received, it will be inspected and processed within 7 business days.
We reserve the right to refuse returns that show signs of wear, damage, misuse, or alterations not caused by us.

How to Request a Return

To request a return, please follow these steps:

  1. Email us at info@claire-montreal.com within 30 days of receiving your order

  2. Include the following details in your message:

    • Order number

    • Reason for return

    • Photos of the item (required if the item is damaged or defective)

    • Your full name and shipping address

  3. Wait for confirmation and return instructions before sending any items back

Returns sent without prior approval may be refused.
We strongly recommend using a tracked shipping method and keeping proof of shipment until your return has been completed.

Damaged or Defective Items

If your order arrives damaged or contains a manufacturing defect, please contact us within 2 days of delivery at info@claire-montreal.com.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos or a short video showing the problem

Once the issue has been reviewed and confirmed:

  • We may offer a replacement, depending on availability

  • In some cases, returning the item may not be required

  • Replacement items are typically processed within 7–14 business days

Lost, Refused, or Unclaimed Packages

If your package appears to be lost in transit:

  • Contact us with your order number and tracking details

  • We will assist with a courier investigation and arrange a replacement or refund if the loss is confirmed

If a package is refused, unclaimed, or returned due to an incorrect or incomplete address provided at checkout, a $35 CAD fee will be deducted from the refund to cover shipping and administrative costs.

Cancellations & Right of Withdrawal

In accordance with Canadian consumer protection guidelines, you may withdraw from your purchase within 30 days of receiving your order.

Please note:

  • Orders cannot be canceled once they have been shipped

  • If an order is already in transit, a return may be requested after delivery

  • To request a cancellation before shipment, contact info@claire-montreal.com as soon as possible

Return shipping costs remain the responsibility of the customer.

Chargebacks & Payment Disputes

If you experience any issues with your order, we kindly ask that you contact us first so we can resolve the matter promptly and fairly.

In the case of a chargeback or payment dispute, we may submit relevant documentation to the payment provider, including:

  • Order confirmation details

  • Shipping and tracking information

  • Email correspondence and submitted images

Initiating a chargeback without prior contact may delay resolution and could affect future purchasing eligibility.

Important Information

  • Approved returns must be shipped to our central fulfillment warehouse in Asia

  • Return shipping costs are not covered

  • We are not responsible for customs delays or clearance issues

  • Hygiene-sensitive items returned in used or unsanitary condition will not be accepted

  • Returns are not free; shipping and handling fees apply

Contact

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: info@claire-montreal.com

We’re always happy to assist.