Privacy Policy

Claire Montréal

How We Handle Personal Information

Thank you for visiting Claire Montréal and for your interest in our brand. Respecting and protecting your personal information is important to us. This Privacy Policy explains how we collect, use, store, and safeguard personal data when you interact with our website.

Personal data means any information that can be used to identify you directly or indirectly as an individual.

1. Responsible Party

The party responsible for the processing of personal data on this website, in accordance with applicable data protection regulations including the General Data Protection Regulation (GDPR), is:

Claire Montréal
Email: info@claire-montreal.com

Claire Montréal determines how and for what purpose personal data is processed.

2. Website Protection and Security

Our website uses SSL/TLS encryption to ensure secure transmission of data. You can identify a secure connection by the “https://” prefix in your browser’s address bar and the lock icon.

We do not use automated decision-making systems or profiling that would have legal or similarly significant effects on visitors.

3. Data Collected When Visiting the Website

When you visit our website without creating an account or placing an order, certain technical information is automatically transmitted by your browser and stored temporarily in server logs. This may include:

  • Pages accessed

  • Date and time of the visit

  • Data volume transferred

  • Referring website

  • Browser type and version

  • Operating system

  • IP address (processed in anonymized form where possible)

This information is used solely to ensure website stability, security, and optimal performance. It is not used to personally identify visitors and is not shared unless required due to suspected misuse or legal obligations.

4. Cookies

Our website uses cookies to improve functionality and enhance your browsing experience. Cookies are small text files stored on your device.

Some cookies are temporary and expire when you close your browser. Others remain stored for a limited period to recognize your browser during future visits.

Cookies may collect technical data such as browser type, approximate location, and IP address. Persistent cookies are automatically deleted after a defined timeframe.

We use cookies to support essential features such as shopping cart functionality and smooth navigation. Where cookies involve personal data, processing is based on contractual necessity or our legitimate interest in providing a user-friendly website.

In some cases, third-party services may place cookies on your device. You will be informed where applicable.

You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect website functionality.

When you first visit our website, you will be asked to provide consent for non-essential cookies. You may adjust your preferences at any time.

5. Contacting Claire Montréal

When you contact us by email or through a contact form, we collect the information you provide in order to respond to your inquiry.

The processing of this data is based on our legitimate interest in handling communication. If your request relates to an order or agreement, processing is necessary for contract performance.

Your information is deleted once your inquiry has been resolved, unless legal retention requirements apply.

6. Customer Accounts and Orders

When you create a customer account or place an order, we collect personal information necessary to process purchases, deliveries, and payments.

You may request the deletion of your customer account at any time by contacting us. After an account is closed or an order is completed, personal data is retained only for legally required periods and then securely deleted.

7. Email Communication and Marketing

Newsletter Subscription

If you sign up for our newsletter, we will send you updates, collections, and offers via email. Subscription requires your explicit consent and confirmation through a double opt-in process.

We store your email address, subscription time, and IP address for verification and compliance purposes.

You may unsubscribe at any time using the link included in our emails or by contacting us directly. After unsubscribing, your data will be deleted unless further lawful processing is required.

Emails to Existing Customers

If you have previously made a purchase, we may send you emails about similar products or collections based on our legitimate interest. You can object to this at any time, and we will stop sending such messages immediately.

8. Order Fulfillment and Payments

To complete your order, personal data is shared only with service providers involved in delivery and payment processing.

Payment Services

Payments may be handled through external providers such as PayPal or Klarna/SOFORT. These providers receive only the data necessary to process transactions.

Payment providers may perform credit checks where required. Their handling of personal data is governed by their own privacy policies.

9. Review Requests

With your consent, we may send a one-time email inviting you to review your purchase. You may withdraw this consent at any time.

10. Social Media Features

Our website includes social media links and buttons (such as Instagram or Facebook) using privacy-conscious integrations. No data is transferred to these platforms unless you actively click on a button.

Once you interact with a social media platform, their respective privacy policies apply.

11. Analytics and Online Advertising

We may use analytics and advertising tools such as Google Analytics, Google Ads, or Meta Pixel to understand website performance and improve marketing efforts.

Where applicable, IP anonymization is enabled. Data processing is based on your consent or our legitimate interest.

You may opt out of tracking through browser settings or provider-specific opt-out options.

12. Remarketing

We may use remarketing services to display relevant advertisements across other platforms. Cookies are used for this purpose. You can disable remarketing via your advertising preferences or opt-out tools.

13. Your Rights

You have the right to:

  • Request access to your personal data

  • Correct inaccurate or incomplete information

  • Request deletion of your data

  • Restrict processing

  • Object to data processing

  • Receive your data in a portable format

  • Withdraw consent at any time

  • File a complaint with a supervisory authority

If you object to the use of your data for marketing purposes, it will no longer be processed for that purpose.

14. Data Storage Duration

Personal data is stored only for as long as necessary to fulfill legal, contractual, or operational requirements. Once retention periods expire, data is securely deleted.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@claire-montreal.com